ORDERING INFORMATION
Our customer service department is available Monday - Friday 10 AM - 5 PM EST.
TO ORDER BY PHONE:
CALL MON-FRI 10:00 a.m.- 5:00 p.m.
(EST Zone)
To place an order online, simply click on the "Add to Cart" button next to each item. You can then check out or continue shopping and adding products to your cart.
You can make changes on the quantity of any product at checkout and click recalculate to adjust the total.
For your protection, your credit card information is not kept and you will need to re-enter payment information each time you order.
IF YOU EXPERIENCE ANY DIFFICULTIES IN PLACING AN ONLINE ORDER, YOU MAY CALL US 419-627-0015 or CONTACT US VIA E-MAIL Contact Us.
Payments Accepted:
Visa, Mastercard, Discover or American Express
Checks or Money Orders (payment by check or money order is due within 14 days of order confirmation. There is a $30 service charge on all returned checks)
ORDER PROCESSING TIME
Most orders go out within 3 - 5 days of receipt. Please allow between 7-10 business days for your packages to get to you. Occasionally a particular item is out of stock or on backorder and we will e-mail you regarding the status of your order.
Some of our items are shipped directly from the supplier. These items may require longer shipping times. Please see the product description for approximate shipping times. Large orders, or orders which include items shipped directly from our suppliers, will arrive in multiple boxes.
Buying a gift or if you need your parcel in a hurry, please let us know. We try to accommodate any rush order requests
SHIPPING TERMS
Orders are shipped via FedEx Ground, or USPS Priority Mail.
Heavyweight Items, such as lighthouses, furniture, or large area rugs require special packaging and additional freight. Product will designate the item will require additional shipping when necessary, which will be manually calculated on your order
RESTRICTIONS:
**PLEASE NOTE: Shipping costs below apply to shipments within the 48 contiguous
SHIPPING RATES
0 -$15 = $ 6.99
$10.01 - $50 = $ 7.99
$50.01 - $100 = $ 10.99
$100 - $150.00 = $13.99
Terms and rates are subject to change.
RETURN POLICY
Customer satisfaction is our #1 priority. If you are not happy with a product, you may return your order within 30 days for a refund, credit or exchange. We regret freight charges are not refundable.
Products must be returned in their original condition. For your protection we highly recommend that you insure your returned items. We cannot accept returns sent C.O.D. You may use the shipping carrier most convenient for you.
Please note any quilts returned should be returned to us within 10 days and there will be a 10% restocking fee which is charged from the quilting manufacturer.
Send return package to:
RETURNS DEPARTMENT
Lake Erie Gifts & Decor
1521 Cleveland Road
Sandusky, Ohio 44870