Shipping Outside of the US
International Orders are welcome. We currently ship to Canada, Europe, Mexico and Australia. Please email or call us at (419)-627-0015 and a Customer Service Representative will contact you regarding extra shipping charges before completing shipment.
Your order will probably be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. Unfortunately, we have no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. Also, because we are a retail store, we are NOT able to mark orders as ‘Gifts’ for customers to avoid paying these fees.
If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. We have no way of estimating customs fees, taxes or duties. Please contact your local customs office if you need to know more. We use USPS (International Priority Mail) and UPS as the carriers for our International orders.
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!
Terms and rates are subject to change.