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Customer Service
Payment Methods
For your shopping convenience, we accept Visa, MasterCard, Discover, American Express and check or money order.
**Please Note: Checks or Money Orders (payment by check or money order is due within 14 days of order confirmation. Order will ship after payment has cleared from our Bank. There is a $30 service charge on all returned checks)
Sales Tax
For all Ohio orders, 7% sales tax is required and collected.
Shipping Terms
Depending on the destination of order and dimensions, we generally use UPS or USPS Priority Mai. Orders may also be shipped via FedEx Ground.
Order Processing Time
Most orders go out within 2 – 5 days of receipt. Please allow between 7-10 business days for your packages to get to you. If there will be a delay in filling your order, we will send you an email letting you know when to expect your item.
Occasionally a particular item is out of stock or on backorder and we will e-mail you regarding the status of your order. Some of our items are shipped directly from the supplier. These items may require longer shipping times.
Large orders, or orders which include items shipped directly from our suppliers, may arrive in multiple boxes.
Out of Stock or Back Ordered Items
We make every effort to keep our items in stock. However, occasionally, some items such as rugs and bedding become temporarily out of stock. If an item is out of stock you will receive an email notification. Orders placed for back-ordered items will receive priority shipment as soon as the product becomes available. You will be charged for the item when the order is placed
Pricing Errors
All pricing on our website is subject to change without any notification.
In the event an item on our website may be mispriced due to a technical error or error in information received from our suppliers, Lake Erie Gifts & Decor shall have the right to cancel or refuse orders placed for product listed at the incorrect price.
We will notify you of the price error. You will, of course, have an opportunity to purchase the item at the correct price if you so wish, or cancel that portion of your order.
If your credit card has already been charged for the purchase and your order is canceled, Lake Erie Gifts & Decor shall immediately issue a credit to your credit card account in the amount of the charge.
Special Orders
Some items such as special order braided rugs in custom sizes are made to order and cannot be returned, cancelled or refunded.
Free Shipping Offers
Free Shipping offers are valid only for orders shipping within the contiguous 48 states. International orders and orders sent to Hawaii, Alaska, Puerto Rico, and other US Territories do not qualify for this offer.
Coupons and Store Promotions
We are pleased to offer periodic coupon and sales within our retail store and on this website.
Online coupons and promotions may differ from those offered in our retail store. Unless noted, coupon code discounts will apply only to regular priced merchandise. A minimum order amount is normally required to qualify for the coupons. The minimum order excludes sales tax, shipping charges, prior purchases and purchases of Gift Certificates. We reserve the right to correct errors in published promotions or coupons.