Our customers’ satisfaction is our highest priority. If you are not happy with a product, you may return your order within 30 days for a refund, credit or exchange. Once your return is received, you can expect your refund within 2-7 business days. Orders placed with a credit card will receive a refund to your credit card. A refund check will be issued for orders placed with a check or money order. For your protection, we highly recommend that you ensure your returned items. We cannot accept returns sent C.O.D
Damaged or Wrong Item
If you’ve received a defective, damaged or wrong item, please contact us immediately and we will get a replacement order shipped out to you as soon as possible..
Except in the case of damaged merchandise, the customer will be responsible for shipping the returned merchandise. You may use the carrier most convenient for you. Additionally, the actual shipping costs associated with shipping the merchandise to the customer will be deducted in determining the refund amount.
PLEASE NOTE that in some cases FREE or reduced $8.99 shipping is charged at the time of order; however, actual shipping charges will be used in determining the refund amount. In some cases, restocking fees may apply.
Returns must include a receipt and the items must be in original condition, including packaging, tags and labels. Refunds will not be given for items that are not able to be resold because they have been washed, used or received damage through shipping due to poor packaging.
To make a return, simply fill out and place the return form in the box with your return merchandise. For your protection, we recommend that you insure your returned items.
Lake Erie Gifts & Decor
1521 Cleveland Road
Sandusky, Ohio 44870